Refund policy

The "Tots Kindness" Exchange

Shopping for growing kids can be tricky, and we want you to have total peace of mind. Because we ship internationally, we’ve replaced the traditional "return mail" hassle with a way to give back to your local community.

Size Issues? Don't Ship it Back—Donate It!

If an item doesn't fit or isn't quite what you expected, please do not mail it back to us. * The Kindness Loop: We invite you to donate the item to a local children's charity, shelter, or a family in need within your community.

• Our Part: To thank you for spreading the love, we will send you a brand-new replacement piece for FREE.

• Your Part: Just send our team a quick photo of your donation. We’ll dispatch the updated size. SIMPLE! 
  

Returns & Refunds

If you would prefer a refund rather than a replacement:

• Standard Refunds: We will issue a refund for the full value of the items, minus the original shipping fee.

• Our "Make It Right" Promise: If we sent the wrong item, a damaged piece, or an item was missing, we provide a 100% Full Refund (including all shipping costs) immediately. No questions asked.

• Refund and Exchange Requests are entertained within 30 Days.